At Stoneway Group, each piece is sourced, crafted, and delivered with deliberate precision. Many of our collections are produced to order or curated through international supply partners, allowing us to maintain exceptional standards while offering refined value. We prioritize quality over speed — and coordination over compromise.
Most Stoneway products are:
Production timelines typically range between 1–4 weeks, depending on product type and customization level. Once your order enters production, confirmation will be provided.
After production is complete, delivery typically requires 20–35 days. This reflects international transit and coordinated freight movement.
Timelines may vary depending on:
We proactively monitor every shipment and provide updates throughout the process.
Shipping is determined based on:
For bulk or container-based orders, freight is calculated based on volume and shipping route. All freight costs are transparently confirmed prior to final invoice approval.
We recommend inspecting your space in advance to ensure smooth placement.
Upon delivery, clients are expected to inspect all goods carefully.
If any damage is observed:
Prompt communication allows us to resolve matters efficiently.
This ensures consistency and quality control at every stage.
While we oversee coordination and tracking, Stoneway Group is not liable for delays resulting from:
We remain committed to transparent communication throughout.
For shipping inquiries, please contact: info@stonewaygroup.ca